Marry Your Customers!
Customer Experience Management in Telecommunications

Learn where you are now, what to do, and how to improve the Customer Experience your telco business delivers to its clients and see the revenue growing faster as a result.

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In this Book You Will Discover About CUSTOMER EXPERIENCE MANAGEMENT...

  • REVENUE GROWTH

    You are knowledgeable to explain why Customer Experience Innovation is vital for the sustainable growth of your telecom company’s revenue

  • BUSINESS PROFIT

    You are the master of creating a Customer Experience that wows the customers and brings in the profit for the business

  • COST EFFICIENCY

    You know how to use Customer Experience Management strategy to optimize cost efficiency

Table of Contents

  • Foreword By Niall Norton, CEO

    He has spent decades working with telecom organizations to enable them to deliver great and profitable experiences.

  • What Are We Here For?

    Ensure sustainable financial success of your organisation while delighting your customers.

  • What Will Your Business Get Out Of CEM?

    Understand Return-on-Investment for Customer Experiences.

  • Naked Truth: Financial Impact of Customer Experiences

    Have a Customer Experience Management strategy that delivers revenue, profit and customers satisfaction.

  • Customer Experience Management Framework

    Understand what the customers go through with your business and manage the emotions and the cost efficiency.

  • Aligning Technology to Successful Outcomes

    Take your strategy and plans into action with technology and see your revenues grow, cost base decrease and customers smiling!

  • Happily Ever After

    Final words to send you off to your success.

  • About The Author

    Get to know and connect with the book author, Dr. Janne Ohtonen.

  • Recommended Resources

    The book includes valuable resources that you can utilize for your Customer Experience Management success.

You Will Receive ALL of These FREE BONUSES!

  • FREE BONUS BOOK #1

    You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership! by Dr. Janne Ohtonen
    (Digital Download)

    Value $19

  • FREE BONUS BOOK #2

    Business Process Management Capabilities: The Scientific Edition
    by Dr. Janne Ohtonen
    (Digital Download)

    Value $29

  • FREE DIGITAL EDITION

    Marry Your Customer!
    by Dr. Janne Ohtonen
    (Digital Download for Paperback Buyers)

    Value $8

  • FREE CONSULTATION

    1-Hour Complimentary Consultation on Customer Experience Management

    Value $229

TERMS & CONDITIONS APPLY: Applies only to books purchased through this website. The paperback book must be in new condition to be returned. The buyer is responsible for any shipping costs related to sending the book back to the author.  If you want to arrange a refund for a book you bought through this website, please contact the author by email janne @ threecustomersecrets.com

Meet The Author

Dr Janne Ohtonen, CCXP

Dr. Ohtonen believes that the most dramatic transformations to an organization’s profitability, efficiency and performance come through the alignment of Customer Experience with Business Processes, Enterprise Architecture, and Innovation. This requires leadership and commitment, both of which he provides expertise in. Dr. Ohtonen is a regular contributor as a Keynote Speaker to C-level roundtables, MBA courses, and international conferences. He delivers practical expertise in Customer Experience Management, Principles of Leadership, and Innovation and Change.

Connect with the Author at https://linkedin.com/in/janneohtonen

Click Here to Read More about the Author +

Dr. Ohtonen believes that the most dramatic transformations to an organization’s profitability, efficiency and performance come through the alignment of Customer Experience with Business Processes, Enterprise Architecture, and Innovation. This requires leadership and commitment, both of which he provides expertise in. Dr. Ohtonen is a regular contributor as a Keynote Speaker to C-level roundtables, MBA courses, and international conferences. He delivers practical expertise in Customer Experience Management, Principles of Leadership, and Innovation and Change.

He has worked with well-known companies like Apple, Avios, British Telecom, Pfizer, IAG Group, Satmetrix, DST Systems, Aviva, Metro Bank, and British Airways. Dr. Ohtonen has also published several books on customer-centric business process management and capabilities. He typically engages with:

  • Board members & C-level leaders looking to achieve a significant improvement in Customer Experience and Loyalty.
  • Top executives who need Voice of Customer programme and Customer Advocacy expertise.
  • Business leaders who want to maximize results and overcome common Customer Experience challenges.
  • Business owners who need an expert to deliver dramatic transformation in organization’s efficiency, profitability & performance through world-class Customer Experience.

Dr. Ohtonen helps top business leaders to:

  • Improve the customer experience your company provides to a world-class standard.
  • Lead turnkey customer-centric change initiatives from concept to practical delivery.
  • Support the building of customer-centric innovation culture.
  • Design and implement high-performing voice of customer programs.
  • Create strategies to improve business efficiency, profitability and performance.

Dr. Ohtonen was born and raised in Kajaani, Finland. He now lives with his wife and son in London, United Kingdom, known for its international business ambiance. He is a Certified Scuba Diving Instructor and enjoys to explore the underwater world.

A portion of his pre-tax income is donated to charities creating a livelihood for the poor.

Click Here to Read More Testimonials for the Author +


Janne is a customer experience guru. He is creative in his vision of what a customer centric business should be, and has more knowledge in customer experience and engagement than anyone I have worked with in the past. It's a pleasure to work with him.


- Craig Bens, Learning & Development Manager


Janne is a true customer experience champion and he is very knowledgeable about all aspects of customer engagement. Great to work with, Janne leads by example and knows how to motivate his colleagues.


- Ulla Rannikko, Senior Digital Insight Analyst


Janne is an inspiring individual to work alongside, he is someone who is always doing something to further develop himself but also Avios. Janne clearly has a high level of expertise in business being able to bring new ideas to the table and a different way of looking at things.


- Jenny Austin, Human Resources


Janne is one of the coolest but at the same time strategically inclined professionals I have worked with; he was very clear with his objectives and his requirements and this made working with him a wonderful experience. Janne also does well in assessing and sizing up those he works with and uses those assessments and conclusions for better outcomes.


- Ambi Moorthy, Product Marketing Manager at Zoho Corporation


Janne is a driven individual with plenty of energy and fresh new ideas. He gets things done and is excellent at finding information he needs to accomplish any task.


- Petri Reiman, Chief Technology Officer, Affecto Finland Ltd


Janne is a skilled professional with top-quality results, a great co-worker and a friend at the same time. It's always a pleasure to work with him in the same team.


- Andrei Legeza, Development Manager, Berner


I got to know Janne when we were both studying at the JTO for the certified coach training. As part of our training, Janne coached me, so I can warmly recommend him as a coach.


- Rauna Kolehmainen, Vice President, Human Resources, Uponor Group
  • Q.In which formats is this book available?

    A.Marry Your Customer! book is available in Paperback and Ebook formats. Both versions come with additional online resources on the exclusive book website.

  • Q.Is there an affiliate model available?

    A.Yes, contact the author with email janne @ threecustomersecrets.com for further discussion or visit the Affiliate page.

  • Q.Can I return my book if I changed my mind?

    A.Yes you can return the book for 30 days, if you bought it through this website. For paperback the book must be in new condition and buyer is responsible for shipping costs back to seller.

  • Q.What payment methods are available?

    A.You can use any major credit and debit cards as well as PayPal. Your purchase from the author are guaranteed by PayPal protection. Amazon and the publisher offer their own payment methods.

  • Q.How do I know this is not some online scam?

    A.You can verify this is a genuine book from the Amazon website by searching books with text: Ohtonen. You can also check the author’s background at http://www.linkedin.com/in/janneohtonen or contact the author by email janne @ threecustomersecrets.com. You can also download a book sample from this page.

  • Q.What additional materials will I receive with the book?

    A.You will get access to exclusive members-only area in the book website which contains free educational videos and other materials as well as possibility to connect with other people in our customer experience community. You will find the website address to access the materials from the book.

  • Q.When will my Ebook be available?

    A.Your Ebook will be made  available automatically after payment. You just have to register for the access and start reading.

  • Q.What does the Book price include?

    A.The price includes the book and worldwide shipping and handling costs for the Ebook. You are responsible any taxes or customs in the receiving country.

  • Q.When will my Paperback Book be available?

    A.Typical delivery time is 1-2 weeks (subject to where the book is sent to). All shipping timelines and service levels are based on the date your books leave the printing warehouse. You’ll receive an e-mail on the day your order is shipped. This email will contain shipping tracking numbers if you’ve selected a shipping method with parcel tracking.

  • Q.Who owns the IPR?

    A.All Intellectual Property Rights for the books and this website are held by the author Dr. Janne Ohtonen. The IPR has been officially checked, approved and protected by the U.S. copyright authorities.

Case Study on Results Achieved Using The Advice From
The Marry Your Customer! Book

© Dr. Janne Ohtonen, 2018. All rights reserved.

Don't Miss The FREE BONUSES!

Before you go, I just wanted to remind you that the FREE BONUSES are only available through this exclusive Marry Your Customer member website. By purchasing the book right now, you'll get two additional BOOKS, CONSULTATION and a DIGITAL COPY with the paperback book. VALUE OF THESE BONUSES IS $286! We will donate some of the proceedings of this book to charity, so order now do some good for yourself and others.